Patient’s Satisfaction from Nursing Care Services

Abstract

A descriptive study was conducted to assess the level of patient’s satisfaction from nursing care services and to determine the association of patient’s satisfaction with the selected variables. The study was conducted in the selected units of Maharishi Markandeshwar Institute of Medical Sciences and Research (MMIMSR) & Hospital, Mullana, Ambala, Haryana, India. From the past few years, it has grown in every sphere and renders services for all specialization having 750 beds capacity. The samples of 60 patients were selected by using purposive sampling technique from the selected units. Three point rating scale was developed to collect the data. Data analysis was done by using descriptive and inferential statistics. Study findings revealed that majority of patients (56.67%) were satisfied followed by 40% of the patients who were partially satisfied, and the remaining 3.33% of the patients were not satisfied. The study also concluded that the level of patient’s satisfaction was dependent on the occupation of individuals whereas independent on age, gender, educational qualification, marital status, duration of hospitalization, and previous history of hospitalization.